Delivery

Goods purchased on the Hermes.com website may only be delivered within Australia and New Zealand.
Any delivery address situated outside Australia and New Zealand will be refused during the ordering procedure. Hermes.com will not process any order for which a post office box, parcel locker, parcel pick-up service etc. delivery address is provided. Unfortunately perfume products, including samples, exotic skin (crocodile, alligator, ostrich & lizard etc.) products or items with exotic skin components (e.g. watches with alligator straps), gold and/or diamond fine jewellery/watches and Apple Watch Hermès cannot be shipped to New Zealand. For orders delivered to New Zealand additional duties/taxes may be payable by the recipient on arrival to New Zealand. All New Zealand duties/taxes are the responsibility of the receiver.

For all items excluding Furniture, delivery is complimentary. 
For Furniture items, shipping costs will be calculated at checkout before proceeding with payment.

Delivery within Australia

TNT Express Delivery
Hermès in-store collection: complimentary shipping to Hermès Sydney, Melbourne, Chadstone, Brisbane & Pacific Fair

Delivery to New Zealand

Fedex International Standard Delivery

Australia

TNT Overnight Express:

• Metro: delivery will take 1 - 2 business days from the date of your order.
• Regional and remote: delivery will take 2 - 7 business days from the date of your order.

Hermès in-store collection:

• Your order will be available for collection within 2 - 4 business days.
• The store collection period is 14 days.
• Only the credit card holder or an authorised person may collect the order in‑store. Valid proof of identification must be presented at the time of collection.

All orders require a signature upon delivery. Missed deliveries require 2 - 3 business days for re‑delivery.
Orders placed on weekends or public holidays are processed the next business day, and no deliveries occur on these days.

New Zealand

All New Zealand duties and taxes are the responsibility of the receiver.

FedEx International Standard:

• Metro: delivery will take 1 - 5 business days from the date of your order.
• Regional and remote: delivery will take 3 - 7 business days from the date of your order.
• Orders may be delayed in New Zealand customs for inspection and/or payment of duties and taxes for up to 30 days.

All orders require a signature upon delivery. Missed deliveries require 2 - 3 business days for re‑delivery.
Orders placed on weekends or public holidays are processed the next business day, and no deliveries occur on these days.

To track your order, click ‘Account’ at the top right on the Hermès website. Log in, then use the menu to track your order. If necessary, please feel free to contact us by email or telephone on 1300 728 807 (Australia) or 0508 437 637 (New Zealand) Monday to Friday, 9.00am-6pm (AEST). 

An adult's signature is required at the recipient address for all delivery services. We recommend having your order delivered to an alternate address such as your business/work if you will not be home to sign for your package. Missed deliveries will require 2 to 3 business days for re-delivery.

For Hermès in-store collection only the credit card holder can collect the order in-store. Current Australian photo identification (for example, an Australian driver’s licence) will need to be presented at the time of collection. A current passport is the only form of international photo identification that will be accepted. The Hermès store you have selected to have your order delivered to will not be able to forward, deliver or send your order to an alternative address under any circumstances.